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intercept
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<blockquote data-quote="pretzel_man" data-source="post: 554337" data-attributes="member: 927"><p>You are not supposed to deliver the intercept package. That is correct. As far as I know, its not counted as a service failure either way.</p><p> </p><p>Again, the real failure happened when the preload didn't intercept the package before you went on road.</p><p> </p><p>Your center team is probably talking about the % successful intercepts. Every so often they track how successful we are at intercepting a package and re-directing it or returning it.</p><p> </p><p>In the case mentioned here, the customer would have been much better off just calling in an address correction instead of executing an intercept. </p><p> </p><p>P-Man</p></blockquote><p></p>
[QUOTE="pretzel_man, post: 554337, member: 927"] You are not supposed to deliver the intercept package. That is correct. As far as I know, its not counted as a service failure either way. Again, the real failure happened when the preload didn't intercept the package before you went on road. Your center team is probably talking about the % successful intercepts. Every so often they track how successful we are at intercepting a package and re-directing it or returning it. In the case mentioned here, the customer would have been much better off just calling in an address correction instead of executing an intercept. P-Man [/QUOTE]
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