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interesting article on ups & fedex
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<blockquote data-quote="JustAnotherBody" data-source="post: 104194" data-attributes="member: 5843"><p>Wow I liked that article alot. It made me realize how ignorant ups is. Last night doing air pickups I get an on demand for a pickup in a subdivision not in my mapbook yet (this is an area where new developments are springing up all over the place). I message the center asking for directions while proceding to the general direction of the pickup. Along the way I pass 2 package car drivers returning to the building (maybe these guys do this area every day?) while waiting for a response to my txt message seeking directions. The reply never comes... I try to call the center but get a message about the Service I am trying to use is currently unavaiable please try again later. I try and try for 15 minutes no dice. Try calling my mother to mapquest it for me shes not home. Immidealty I considered calling the customer but questioned the proffesionality of asking her for directions to her house. As last resort I call customer who gives me faulty directions. Eventually I get ahold of my mom she mapquested it i get there 5 min later. I end up half hour behind miss 2 business they closed even though the board said they are open till 8. </p><p></p><p>Get back to the building enter my miles I drove 61 last night. previous nights on this route have always been under 50. So the dispatchers in the air conditioned office cant reply to my message for directions I drive an extra 10+ miles burining diesel (this article says fuel costs are killing the bottom line) in 100+ degree heat because they couldnt anwser my message. </p><p></p><p>My favorite part is the message I get 2 hours later. NEED TRUCK # NOW!</p><p>hahaha PreRecord!</p><p></p><p>what a night.</p></blockquote><p></p>
[QUOTE="JustAnotherBody, post: 104194, member: 5843"] Wow I liked that article alot. It made me realize how ignorant ups is. Last night doing air pickups I get an on demand for a pickup in a subdivision not in my mapbook yet (this is an area where new developments are springing up all over the place). I message the center asking for directions while proceding to the general direction of the pickup. Along the way I pass 2 package car drivers returning to the building (maybe these guys do this area every day?) while waiting for a response to my txt message seeking directions. The reply never comes... I try to call the center but get a message about the Service I am trying to use is currently unavaiable please try again later. I try and try for 15 minutes no dice. Try calling my mother to mapquest it for me shes not home. Immidealty I considered calling the customer but questioned the proffesionality of asking her for directions to her house. As last resort I call customer who gives me faulty directions. Eventually I get ahold of my mom she mapquested it i get there 5 min later. I end up half hour behind miss 2 business they closed even though the board said they are open till 8. Get back to the building enter my miles I drove 61 last night. previous nights on this route have always been under 50. So the dispatchers in the air conditioned office cant reply to my message for directions I drive an extra 10+ miles burining diesel (this article says fuel costs are killing the bottom line) in 100+ degree heat because they couldnt anwser my message. My favorite part is the message I get 2 hours later. NEED TRUCK # NOW! hahaha PreRecord! what a night. [/QUOTE]
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interesting article on ups & fedex
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