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FedEx Discussions
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<blockquote data-quote="vantexan" data-source="post: 4692873" data-attributes="member: 24302"><p>If you lead a customer to believe he's paying premium prices for premium service, and then use your cut rate service to do the work, and the cut rate service screws up an important shipment, your brand at the very least suffers an embarrassment that may lose you business. At worst a savvy lawyer might put together a class action suit representing a bunch of very unhappy customers. Even if the company wins(they can do anything they like I hear)you can bet their competitors will get a lot of mileage out of it. And please don't tell me it'll never happen because FedEx has been used many times over the years.</p></blockquote><p></p>
[QUOTE="vantexan, post: 4692873, member: 24302"] If you lead a customer to believe he's paying premium prices for premium service, and then use your cut rate service to do the work, and the cut rate service screws up an important shipment, your brand at the very least suffers an embarrassment that may lose you business. At worst a savvy lawyer might put together a class action suit representing a bunch of very unhappy customers. Even if the company wins(they can do anything they like I hear)you can bet their competitors will get a lot of mileage out of it. And please don't tell me it'll never happen because FedEx has been used many times over the years. [/QUOTE]
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