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It's Not In MY Budget
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<blockquote data-quote="MrFedEx" data-source="post: 1169912" data-attributes="member: 12508"><p>Sage advice. I handle things the same way on my route. Nobody has my cell phone number, and I never call anyone at FedEx on it because they can use Caller ID to get the number. I agree that this is a superb way to screw things up, because FedEx depends on most of you to "make-up the difference" by using your cell phone to cover the knowledge and operational shortcomings of the way Express "works". </p><p></p><p>There are many situations that can be resolved with a quick phone call, which is precisely why you should NOT use your cell phone. As R1a says, send a message to Dispatch and put it all on them. FedEx routinely expects you to use your phone, at no cost to them. In fact. I have had managers demand my cell number, and I always tell them that "FedEx is welcome to provide me with a phone". In fact, they sometimes DO provide phones to RTDs, many of whom refuse to give out their numbers, forcing management's hand. </p><p></p><p>Anything you do to disrupt the communication process slows the operation down and results in non-delivered and/or late packages. Plus, "overloading" a system that is already broken can pay some outstanding dividends in terms of operational chaos. By overtasking everyone, Express management has created a scenario where it takes very little to make it explode. </p><p></p><p>Stop using your phone. If they already have your number, block theirs, or just don't answer. You're under no obligation to use any personal communication device for FedEx purposes.</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 1169912, member: 12508"] Sage advice. I handle things the same way on my route. Nobody has my cell phone number, and I never call anyone at FedEx on it because they can use Caller ID to get the number. I agree that this is a superb way to screw things up, because FedEx depends on most of you to "make-up the difference" by using your cell phone to cover the knowledge and operational shortcomings of the way Express "works". There are many situations that can be resolved with a quick phone call, which is precisely why you should NOT use your cell phone. As R1a says, send a message to Dispatch and put it all on them. FedEx routinely expects you to use your phone, at no cost to them. In fact. I have had managers demand my cell number, and I always tell them that "FedEx is welcome to provide me with a phone". In fact, they sometimes DO provide phones to RTDs, many of whom refuse to give out their numbers, forcing management's hand. Anything you do to disrupt the communication process slows the operation down and results in non-delivered and/or late packages. Plus, "overloading" a system that is already broken can pay some outstanding dividends in terms of operational chaos. By overtasking everyone, Express management has created a scenario where it takes very little to make it explode. Stop using your phone. If they already have your number, block theirs, or just don't answer. You're under no obligation to use any personal communication device for FedEx purposes. [/QUOTE]
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