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<blockquote data-quote="BLACKBOX" data-source="post: 298863" data-attributes="member: 6700"><p>You may not think so but your introvertness (if thats even a word) is sending the customers the wrong message. You have to project to the customer that they can trust their UPS guy if a problem or situation comes up you will be there to give them answers they want to hear. </p><p></p><p>I have heard many times from customers how the FDX air guy is so "customer service" friendly and willing to go "beyond the call"; if you can't or don't want to do that you are hurting that areas customer base.</p></blockquote><p></p>
[QUOTE="BLACKBOX, post: 298863, member: 6700"] You may not think so but your introvertness (if thats even a word) is sending the customers the wrong message. You have to project to the customer that they can trust their UPS guy if a problem or situation comes up you will be there to give them answers they want to hear. I have heard many times from customers how the FDX air guy is so "customer service" friendly and willing to go "beyond the call"; if you can't or don't want to do that you are hurting that areas customer base. [/QUOTE]
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