I have heard many times from customers how the FDX air guy is so "customer service" friendly and willing to go "beyond the call"; if you can't or don't want to do that you are hurting that areas customer base.
How have you come to this knowledge that drivers are introverts?
Ya nailed me.I think people are confusing introvert with asocial/severe shyness.
Introverts are self-reliant, focused, prefer solitary or small group activities....PERFECT for a UPS driver. Introverts enjoy contacts with people - just not large gatherings or center of attention amongst a large group.
Introverts are not necessarily shy because shyness is a fear or discomfort with company, introverts typically choose to be low key but are not necessarily fearful.
Asocial people avoid contact with people and lack social skills altogether. Introverts can be some of the nicest, most outgoing types. Very social within one on one or a small group - again perfect for a delivery driverk, counter, public person etc.
I konw this because I am an introvert!
What I took exception to was that I typed the word ** and it got deleted, yet I can count numerous other people that say a lot worse and actually spell it out. That is what I took exception to.I would certainly take your advice, that is, if I thought that it was worth taking. Sorry--that ain't happening!!
For any other members wondering why TSG is quoting Cheryl out of context, TSG has a problem expressing himself and resorted to using a curse word. When it was deleted, he pouted, then decided to spell out said curse word. He took exception to my use of the acronym PITA (I had described a cell phone as being both convenient and a PITA) and, when Cheryl tried to explain the difference between the curse word that he used and my use of a popular acronym, he again pouted and has now chosen to quote Cheryl out of context, which makes it sound like she is calling TSG an ass, which is certainly not what she was saying.