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<blockquote data-quote="Ghostwriter" data-source="post: 886330" data-attributes="member: 37359"><p>Just maybe we (couriers) are not to blame. As we are trained since day 1, to accept all responsibility- Would not some of that "responsibility belong to higher positions? If an employee has a lack of skill (on road) this fact does not necessarily mean that it is the courier's fault. It may very well be: lack of training, lack of leadership, lack of loop cooperation, poor route engineering, and/or stop per hour goal is set too high. All these factors may contribute to make a "gap" report look horrible. Then you will be an obvious focus courier. If your direct manager lacks understanding, and/ or people skills then you are in some real trouble. After a courier misses goal long enough; then your manager, lets say "will take a personal interest in the chosen courier's every move". If everyone is on thin ice (so to speak) there will be no team-work. To conclude: If it all rolls downhill- then the front-line will always be buried. THERE are no more rainbow, lollipop, sunshine days left...</p></blockquote><p></p>
[QUOTE="Ghostwriter, post: 886330, member: 37359"] Just maybe we (couriers) are not to blame. As we are trained since day 1, to accept all responsibility- Would not some of that "responsibility belong to higher positions? If an employee has a lack of skill (on road) this fact does not necessarily mean that it is the courier's fault. It may very well be: lack of training, lack of leadership, lack of loop cooperation, poor route engineering, and/or stop per hour goal is set too high. All these factors may contribute to make a "gap" report look horrible. Then you will be an obvious focus courier. If your direct manager lacks understanding, and/ or people skills then you are in some real trouble. After a courier misses goal long enough; then your manager, lets say "will take a personal interest in the chosen courier's every move". If everyone is on thin ice (so to speak) there will be no team-work. To conclude: If it all rolls downhill- then the front-line will always be buried. THERE are no more rainbow, lollipop, sunshine days left... [/QUOTE]
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