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Kings of Late Air
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<blockquote data-quote="JustAnotherSup" data-source="post: 3078403" data-attributes="member: 66862"><p>You're right from a perspective of you getting off early, and from a perspective of short term profit for the company, since it reduces your paid hours.</p><p></p><p>Unfortunately, in the long term, customers that frequently get their NDA packages delivered <em>well </em>after the commit time are a lot less likely to continue to order our premium products, and also a lot less likely to stick with UPS.</p><p></p><p>This kind of short term thinking, from all levels within the company, is slowly killing us. We charge more than our competitors, with the customer-facing justification for that being that we provide better service. And then we go ahead and provide service that's only on par with, if not worse than, what our competitors can provide. As UPSers we <em>should </em>be doing what's in our power (based on our position in the company) to ensure that we service our customers as best as we can. That includes serving our customers as best as we can, even once we've already failed them in some respect.</p></blockquote><p></p>
[QUOTE="JustAnotherSup, post: 3078403, member: 66862"] You're right from a perspective of you getting off early, and from a perspective of short term profit for the company, since it reduces your paid hours. Unfortunately, in the long term, customers that frequently get their NDA packages delivered [I]well [/I]after the commit time are a lot less likely to continue to order our premium products, and also a lot less likely to stick with UPS. This kind of short term thinking, from all levels within the company, is slowly killing us. We charge more than our competitors, with the customer-facing justification for that being that we provide better service. And then we go ahead and provide service that's only on par with, if not worse than, what our competitors can provide. As UPSers we [I]should [/I]be doing what's in our power (based on our position in the company) to ensure that we service our customers as best as we can. That includes serving our customers as best as we can, even once we've already failed them in some respect. [/QUOTE]
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