Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
The Competition
USPS, DHL, Amazon, Drones, etc.
Looking into starting an Amazon DSP
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="DavidBB" data-source="post: 4120948" data-attributes="member: 77446"><p>I noticed a general lack of training or readiness materials. I can see a need for minor details like:</p><p></p><p>1. Procedure manuals. If I were a DSP I think I'd want a step by step instruction binder in each truck for situations like dog bites, accidents, angry customer, etc. It may sound silly, but thinking these situations through in advance and giving prescriptive guidance can really help. Dispatchers should have same material so they can walk driver through what needs to be done when the unexpected happens if the driver is calling them all freaked out.</p><p></p><p>2. Offline map book. GPS is great, but I think the drivers should have backup maps with an index of every possible street in the area. Good opportunity to add details maps of trailer parks and apartment buildings if that info isn't in the online navigation.</p><p></p><p>3. First aid kit. Procedure manual for dog bit is kinda useless without this. With a little training, the driver can be a good samaritan and help others too if the situation calls for it.</p><p></p><p>4. Proctor/Skill check off for new drivers. List everything they should know or do and have them get other drivers to test their skills in the first week or two. Not only does this reinforce the formal training...it's a good way for new drivers to get to know the crew.</p></blockquote><p></p>
[QUOTE="DavidBB, post: 4120948, member: 77446"] I noticed a general lack of training or readiness materials. I can see a need for minor details like: 1. Procedure manuals. If I were a DSP I think I'd want a step by step instruction binder in each truck for situations like dog bites, accidents, angry customer, etc. It may sound silly, but thinking these situations through in advance and giving prescriptive guidance can really help. Dispatchers should have same material so they can walk driver through what needs to be done when the unexpected happens if the driver is calling them all freaked out. 2. Offline map book. GPS is great, but I think the drivers should have backup maps with an index of every possible street in the area. Good opportunity to add details maps of trailer parks and apartment buildings if that info isn't in the online navigation. 3. First aid kit. Procedure manual for dog bit is kinda useless without this. With a little training, the driver can be a good samaritan and help others too if the situation calls for it. 4. Proctor/Skill check off for new drivers. List everything they should know or do and have them get other drivers to test their skills in the first week or two. Not only does this reinforce the formal training...it's a good way for new drivers to get to know the crew. [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
The Competition
USPS, DHL, Amazon, Drones, etc.
Looking into starting an Amazon DSP
Top