Read through tons of interesting posts so far. I've talked to Amazon to learn a bit more about their model. I'm going to visit a delivery station and then head out to Seattle to meet in person. My take-aways so far: 1. Driver training is super important. Perhaps Whither can share his onboarding experience for the DSP he worked for before joining UPS 2. The DSP/Dispatcher has to stay super organized and on top of things...otherwise the drivers will get frustrated 3. There's a lot of turnover for DSP drivers and the DSP has to constantly recruit. Pay is on the low end of the scale (I'm assuming $15/hr) with modest benefits. I'm curious if turnover is caused by the pay scale or if it's learning/growing pains I know DSP may not be the most popular subject on this forum; however, I'm super interested in what everyone's opinion is. Happy to share my thoughts as well.