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<blockquote data-quote="cookiejar" data-source="post: 1097505" data-attributes="member: 46149"><p>The influx of Customer Service Reps that can't tell one opco from another is the new norm. Call Center Agents are being offered to either work from home as the call centers are being closed down or they have an option of accepting some sort of buyout package, not sure of the buyout or severance details. The Call Center Agent positions are then covered by Offsite Vendors. Eventually, all customer service will handled through these Offsite Vendors. </p><p>The new couriers that cannot or will not perform the job adequately will not be held accountable any time soon as there is no performance review to rate them. The managers are more concerned with having as many employees reporting to them as possible so that they don't become displacement targets themselves. Displaced managers will not have the option of finding an open position in career ops in March as they will close it down for salaried positions during the buyout decision period. If your position has been eliminated your options are severely limited during this time. There is no guarantee you will find another position which makes the voluntary buyout your only option. Station Engineers are dropped a few pay grades after one year if they don't have engineering degrees, so they are former managers without management positions to go back to if they wanted to.</p><p>The company has yet to announce whether or not there will be any raises for anyone this year, thus bringing any remaining incentive to a halt. Seems like this bitter pill is making the rounds throughout all of Express in the next few months.</p></blockquote><p></p>
[QUOTE="cookiejar, post: 1097505, member: 46149"] The influx of Customer Service Reps that can't tell one opco from another is the new norm. Call Center Agents are being offered to either work from home as the call centers are being closed down or they have an option of accepting some sort of buyout package, not sure of the buyout or severance details. The Call Center Agent positions are then covered by Offsite Vendors. Eventually, all customer service will handled through these Offsite Vendors. The new couriers that cannot or will not perform the job adequately will not be held accountable any time soon as there is no performance review to rate them. The managers are more concerned with having as many employees reporting to them as possible so that they don't become displacement targets themselves. Displaced managers will not have the option of finding an open position in career ops in March as they will close it down for salaried positions during the buyout decision period. If your position has been eliminated your options are severely limited during this time. There is no guarantee you will find another position which makes the voluntary buyout your only option. Station Engineers are dropped a few pay grades after one year if they don't have engineering degrees, so they are former managers without management positions to go back to if they wanted to. The company has yet to announce whether or not there will be any raises for anyone this year, thus bringing any remaining incentive to a halt. Seems like this bitter pill is making the rounds throughout all of Express in the next few months. [/QUOTE]
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