I know you can all do it!! Lose an account for Fred, because he cares so much about us!! It's easy to do, and he has even helped accelerate the process by hiring Call Center agents who can't tell one opco from another, and lowering the bar for new hires that cannot even read a map or do more than a few stops per hour. Don't do anything you don't have to do. If an IAWB is wrong, don't correct it...just leave. Tell the customer to call the 800 number. Same for DG. If the customer doesn't have it ready and right when you arrive, it isn't your problem, it's Fred's. My friends in Dispatch tell me about all the missed pickups, new couriers who cannot even find addresses or keep track of close times, and pickups that should have been directed to another FedEx opco, being sent to Express couriers. See, Fred is making it so easy for you to do!! And when they threaten to leave, please recommend the professionals in the package delivery business....UPS. Let's all just do it...for Fred.