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Lost Shipment
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<blockquote data-quote="hoser" data-source="post: 146981" data-attributes="member: 6357"><p>You can't really "grieve". You could complain to the BBB or your provincial consumer affairs if you feel that UPS has done you wrong as a consumer. A mis-sort, unexplained loss with appropriate compensation, or total damage loss due to poor packaging isn't really a "wronging", IMO.</p><p></p><p>If UPS could only load a properly packaged and paid for express shipment or a goodwill upgrade into an aircraft, they'll go for the former.</p><p></p><p>Regardless, don't worry. It's unfortunate, but UPS SUCKS for scanning (but is getting better), the scanning takes a while (8-24hrs) to be updated, and a lot of scans that are done on your box will not show up on the tracking, but will show up on the call centre or tracer's screen. in our facility, boxes get scanned 4 times (5+ times if it's an export or any air service), but only 2 scans will show up on the website.</p><p></p><p>Start freaking out when they can't tell you where your package is on Friday. I wonder if UPS has the same policy as FX, where if they can't tell you exactly where your shipment is within 60 seconds, it's free.</p><p></p><p></p><p>UPS Canada has the internet shipping tool available, and they strongly encourage Canadian customers to use the internet shipping tool.</p><p></p><p>Although 99% of pacakges clear US/CA customs without being seen and are</p><p>determined to have "cleared" before the trailer departs the facility (let alone before hitting the border), the pacakge hasn't cleared until it goes through the St. Paul hub. Or does CA>>US via Manitoba go through Rapid City?</p></blockquote><p></p>
[QUOTE="hoser, post: 146981, member: 6357"] You can't really "grieve". You could complain to the BBB or your provincial consumer affairs if you feel that UPS has done you wrong as a consumer. A mis-sort, unexplained loss with appropriate compensation, or total damage loss due to poor packaging isn't really a "wronging", IMO. If UPS could only load a properly packaged and paid for express shipment or a goodwill upgrade into an aircraft, they'll go for the former. Regardless, don't worry. It's unfortunate, but UPS SUCKS for scanning (but is getting better), the scanning takes a while (8-24hrs) to be updated, and a lot of scans that are done on your box will not show up on the tracking, but will show up on the call centre or tracer's screen. in our facility, boxes get scanned 4 times (5+ times if it's an export or any air service), but only 2 scans will show up on the website. Start freaking out when they can't tell you where your package is on Friday. I wonder if UPS has the same policy as FX, where if they can't tell you exactly where your shipment is within 60 seconds, it's free. UPS Canada has the internet shipping tool available, and they strongly encourage Canadian customers to use the internet shipping tool. Although 99% of pacakges clear US/CA customs without being seen and are determined to have "cleared" before the trailer departs the facility (let alone before hitting the border), the pacakge hasn't cleared until it goes through the St. Paul hub. Or does CA>>US via Manitoba go through Rapid City? [/QUOTE]
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