A while back I shipped a package from Canada to the US. It ended up getting shipped somewhere in Winnepeg Canada and is still lost. I have called the Technical Support number and they have issued a trace investigation on it. The sad thing is it was Christmas toys for my kids and now it doesn't look like they will get here in time for Christmas Since we don't have much else for them this year it's a real bummer. I have just a few questions I was hoping someone might be able to help with: Because there was a mistake made by UPS in this case is it possible to have them upgrade the shipping to Overnight or 2-day air or another shipping method once the package is found? Is there a way to file a grievance with the company? Any other ideas or help would be appreciated. Thanks for the help.