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Make UPS Great Again! You Can Help...
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<blockquote data-quote="gman042" data-source="post: 2969700" data-attributes="member: 36560"><p>Company wide the level of service and commitment to the customers has diminished to the point of being nonexistent. Oh sure....we say they can still get there air by the next day and they usually do...late. Why even play this charade? If the next day air cannot be processed and delivered by a commit time...don't offer the service. It just makes UPS look inept in the collective eyes of the customer. The more people realize that UPS cannot keep their commitments, the less they will bother using the service. The less they bother using the service, the less volume there is. See where I am going here?</p><p></p><p>Here is what you do to Make UPS GREAT AGAIN. It has to come from the top. There needs to be a total revamping of the current UPS business model. Genuinely appreciate the business customers AND the employees that are needed to MAKE UPS GREAT AGAIN and treat them like human beings, not some automaton with an employee #. </p><p></p><p>Preloads and ORION hinder the efforts of every driver on the road to effectively and efficiently deliver the volume everyday. Seriously....EVERYDAY.</p><p></p><p>If things are to get any better there needs to be a total reconstruction of the infra structure of the system. Why is it no longer possible to process the volume within the UPS system? What is causing the bottle neck? 1 glaring example is that most every building within the system is ill equipped to handle the volume that is being shoved through the system. TOO SMALL. NEED TO BE BIGGER.</p><p>Those in the higher echelons of the company....I think they call them executives....need to take notice. They need to take notice of why they are in the positions they are and take notice that is why they collect those executive type paychecks. They should take notice that they better start being productive instead of letting the company slide into the abyss by their failure in making the executive decisions that will MAKE UPS GREAT AGAIN.</p><p>Here is the deal....there is only some much the anthill can accomplish. When unrealistic goals are placed upon the workforce, the workforce fails.</p></blockquote><p></p>
[QUOTE="gman042, post: 2969700, member: 36560"] Company wide the level of service and commitment to the customers has diminished to the point of being nonexistent. Oh sure....we say they can still get there air by the next day and they usually do...late. Why even play this charade? If the next day air cannot be processed and delivered by a commit time...don't offer the service. It just makes UPS look inept in the collective eyes of the customer. The more people realize that UPS cannot keep their commitments, the less they will bother using the service. The less they bother using the service, the less volume there is. See where I am going here? Here is what you do to Make UPS GREAT AGAIN. It has to come from the top. There needs to be a total revamping of the current UPS business model. Genuinely appreciate the business customers AND the employees that are needed to MAKE UPS GREAT AGAIN and treat them like human beings, not some automaton with an employee #. Preloads and ORION hinder the efforts of every driver on the road to effectively and efficiently deliver the volume everyday. Seriously....EVERYDAY. If things are to get any better there needs to be a total reconstruction of the infra structure of the system. Why is it no longer possible to process the volume within the UPS system? What is causing the bottle neck? 1 glaring example is that most every building within the system is ill equipped to handle the volume that is being shoved through the system. TOO SMALL. NEED TO BE BIGGER. Those in the higher echelons of the company....I think they call them executives....need to take notice. They need to take notice of why they are in the positions they are and take notice that is why they collect those executive type paychecks. They should take notice that they better start being productive instead of letting the company slide into the abyss by their failure in making the executive decisions that will MAKE UPS GREAT AGAIN. Here is the deal....there is only some much the anthill can accomplish. When unrealistic goals are placed upon the workforce, the workforce fails. [/QUOTE]
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