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UPS Partners
management pension rumor
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<blockquote data-quote="Coldworld" data-source="post: 289475" data-attributes="member: 4777"><p>The problem is that the fedex ground machine has died down. This also goes for dhl, who a few years ago was pumping the money in tv ads and how there are many rumors here and there that dhl america has been thinking about getting out of here, or selling off etc. So, why should management care about misloads if our customers arent making too big a stink about it, or are asking for service refunds. How many customers out of 100 who have a late package actually ask for a refund?? If there was more market loss, there would for sure be some changes. Remember when fedex was getting ground back east a day earlier than ups....our customers took notice, and ups did a large restucturing of the ground lanes....it was a great job by management and our customers were put at ease. I personally believe that management hasnt used the drivers "relationships" with small and medium size customers to their fullest. Hopefully someday someone at ups will realize this and take notice. There was a guy in my center who once told me that if he wanted he could probably sign up 20 of his customers onto daily pickups that fedex had, but since the helivery and pickup help wasnt there, he believed management would just try to annex these extra pickups on him, and there was just no time for it. This is just plain sad. As many on here say now, "we cant handle what we have now, let alone add more." Same goes for mgt, why try harder when things go fairly smooth 50% of the time. Seems like " things have a tenency to work themselves out at ups, one way or another."</p></blockquote><p></p>
[QUOTE="Coldworld, post: 289475, member: 4777"] The problem is that the fedex ground machine has died down. This also goes for dhl, who a few years ago was pumping the money in tv ads and how there are many rumors here and there that dhl america has been thinking about getting out of here, or selling off etc. So, why should management care about misloads if our customers arent making too big a stink about it, or are asking for service refunds. How many customers out of 100 who have a late package actually ask for a refund?? If there was more market loss, there would for sure be some changes. Remember when fedex was getting ground back east a day earlier than ups....our customers took notice, and ups did a large restucturing of the ground lanes....it was a great job by management and our customers were put at ease. I personally believe that management hasnt used the drivers "relationships" with small and medium size customers to their fullest. Hopefully someday someone at ups will realize this and take notice. There was a guy in my center who once told me that if he wanted he could probably sign up 20 of his customers onto daily pickups that fedex had, but since the helivery and pickup help wasnt there, he believed management would just try to annex these extra pickups on him, and there was just no time for it. This is just plain sad. As many on here say now, "we cant handle what we have now, let alone add more." Same goes for mgt, why try harder when things go fairly smooth 50% of the time. Seems like " things have a tenency to work themselves out at ups, one way or another." [/QUOTE]
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