Eskew spent his years rewarding his boys (long term, upper management upsers) for mediocre performance. He did make sure that all of us below the district manager level got our 3% raises and had to hold onto the flat stock. That's BS because bottom line is that we can't impact the stock price no matter how hard we work. Maybe Scott D (not a lifetime upser) will refuse to reward them for a flat stock price and still reward them for it. Wall St. doesn't reward their mediocre performance and neither should the CEO and management committee. I like Scott's performance so far. I hope that he keeps making moves realizing that the management structure in small package is still bad and that changes there need to be made to get good results in that area. There's a reason that we're seeing little improvement in dispatch and misload issues - we're not giving it the attention it needs because business managers on up don't understand how to manage the dispatch using technology. How many division managers actually focus on tomorrow's plans at all? We need fewer bigshots and more frontline that know what they're doing if we're going to make significant gains on road.
The problem is that the fedex ground machine has died down. This also goes for dhl, who a few years ago was pumping the money in tv ads and how there are many rumors here and there that dhl america has been thinking about getting out of here, or selling off etc. So, why should management care about misloads if our customers arent making too big a stink about it, or are asking for service refunds. How many customers out of 100 who have a late package actually ask for a refund?? If there was more market loss, there would for sure be some changes. Remember when fedex was getting ground back east a day earlier than ups....our customers took notice, and ups did a large restucturing of the ground lanes....it was a great job by management and our customers were put at ease. I personally believe that management hasnt used the drivers "relationships" with small and medium size customers to their fullest. Hopefully someday someone at ups will realize this and take notice. There was a guy in my center who once told me that if he wanted he could probably sign up 20 of his customers onto daily pickups that fedex had, but since the helivery and pickup help wasnt there, he believed management would just try to annex these extra pickups on him, and there was just no time for it. This is just plain sad. As many on here say now, "we cant handle what we have now, let alone add more." Same goes for mgt, why try harder when things go fairly smooth 50% of the time. Seems like " things have a tenency to work themselves out at ups, one way or another."
... to get where they are just to lower the $$$ they can get.
