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UPS Partners
Management Reportback - it had to be expensive
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<blockquote data-quote="Paycheck" data-source="post: 975163" data-attributes="member: 36082"><p>By having the meeting and those in attendance being District management and above creates a new "us vs. them" mentality. Its seemed that those in the upper level positions have a great idea for how things should be. The propblem is in reality getting those idea in place and making them successful is a whole different story.</p><p></p><p>For example relying on Sure Post to be a driving force in positive revenue. What happen when even more Post Office close? The system isnt nearly as perfect as it sounded in the presentations.</p><p></p><p>Anthother example of being out of touch with the actualy operations is the attention that was given to customer service. I would like to think that 99% of all drivers truely want to provide exelent service. That being said with the elevated amounts of work being dispatched on a daily basis having time to do the little things that customer expect have become very difficult to do. Also the reference to technology allowing out drivers to be more efficient and allow them time to provide exelent service is a bit ridiculous. Sure the DIAD has simplified some elements but a keyless ignition that save a grand total of 6 minutes a day does not constitute adding 20 to 30 stops to a driver all in the name of making stop per car.</p><p></p><p>Most of the people in attendance never see a operation, they never leave their office. I have always been told its good to go have a look to see how things are really being done. I belive it would be a wise for those in positions District and above to come take a look and see if they like what they see.</p></blockquote><p></p>
[QUOTE="Paycheck, post: 975163, member: 36082"] By having the meeting and those in attendance being District management and above creates a new "us vs. them" mentality. Its seemed that those in the upper level positions have a great idea for how things should be. The propblem is in reality getting those idea in place and making them successful is a whole different story. For example relying on Sure Post to be a driving force in positive revenue. What happen when even more Post Office close? The system isnt nearly as perfect as it sounded in the presentations. Anthother example of being out of touch with the actualy operations is the attention that was given to customer service. I would like to think that 99% of all drivers truely want to provide exelent service. That being said with the elevated amounts of work being dispatched on a daily basis having time to do the little things that customer expect have become very difficult to do. Also the reference to technology allowing out drivers to be more efficient and allow them time to provide exelent service is a bit ridiculous. Sure the DIAD has simplified some elements but a keyless ignition that save a grand total of 6 minutes a day does not constitute adding 20 to 30 stops to a driver all in the name of making stop per car. Most of the people in attendance never see a operation, they never leave their office. I have always been told its good to go have a look to see how things are really being done. I belive it would be a wise for those in positions District and above to come take a look and see if they like what they see. [/QUOTE]
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Management Reportback - it had to be expensive
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