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Managers starting to worry about their "SFA"
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<blockquote data-quote="CJinx" data-source="post: 1082656" data-attributes="member: 37078"><p>I can't speak for your managers but mine takes the survey answers to heart and addresses them in a staff meeting. It's always pretty uncomfortable because he asks why he got a low score in one area and nobody wants to admit they did it.</p><p></p><p>"You guys say I lack integrity, why is that?"</p><p>"You know when you ask us to override known service failures with exception codes, and then back way off when we ask for that in writing? Yeah..."</p></blockquote><p></p>
[QUOTE="CJinx, post: 1082656, member: 37078"] I can't speak for your managers but mine takes the survey answers to heart and addresses them in a staff meeting. It's always pretty uncomfortable because he asks why he got a low score in one area and nobody wants to admit they did it. "You guys say I lack integrity, why is that?" "You know when you ask us to override known service failures with exception codes, and then back way off when we ask for that in writing? Yeah..." [/QUOTE]
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