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Misload Mitigation
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<blockquote data-quote="dudebro" data-source="post: 3429371" data-attributes="member: 11234"><p>We did that once. In the early to mid 90s, when there was no focus on production standards for a couple of years, just quality. We eliminated most of the part time management, and the ones we kept were called "coaches". They were instructed not to intervene in any hourly work, just be available for advice and training, if someone had a question on how to do his or her job. It was a rickyb dreamland.</p><p></p><p>Quality was still terrible, because the fact is, most people who have a job don't really care about it. Most people come in, planning to do the bare minimum to keep from getting fired, if that. It wouldn't matter if the wage was 10 or 25 an hour. It wouldn't matter if their dispatch was 500 or 1000 pieces on a preload. </p><p></p><p>Give most people more time to load and they won't double check their load. For the most part, they'll call their girlfriend on their cell phone, go to the bathroom for 40 minutes, chat up the clerk about the Eagles game, or anything else.</p><p></p><p>When did we stop that quality movement and place the focus back on productivity? August 31, 1997, when despite the lack of management focus on production standards anywhere, the Teamsters still went on strike.</p></blockquote><p></p>
[QUOTE="dudebro, post: 3429371, member: 11234"] We did that once. In the early to mid 90s, when there was no focus on production standards for a couple of years, just quality. We eliminated most of the part time management, and the ones we kept were called "coaches". They were instructed not to intervene in any hourly work, just be available for advice and training, if someone had a question on how to do his or her job. It was a rickyb dreamland. Quality was still terrible, because the fact is, most people who have a job don't really care about it. Most people come in, planning to do the bare minimum to keep from getting fired, if that. It wouldn't matter if the wage was 10 or 25 an hour. It wouldn't matter if their dispatch was 500 or 1000 pieces on a preload. Give most people more time to load and they won't double check their load. For the most part, they'll call their girlfriend on their cell phone, go to the bathroom for 40 minutes, chat up the clerk about the Eagles game, or anything else. When did we stop that quality movement and place the focus back on productivity? August 31, 1997, when despite the lack of management focus on production standards anywhere, the Teamsters still went on strike. [/QUOTE]
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