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<blockquote data-quote="Channahon" data-source="post: 288718" data-attributes="member: 7666"><p>Just a little friendly advice, improve in increments, don't worry about the 1/2000. As long as improvements are being made, our customers will receive more of their packages on time, guaranteed service refunds will be reduced, and customers will be more satisfied with UPS time in transit commitments.</p><p> </p><p>It's all about the UPS brand and customer loyalty. As we all know our competitors want our packages and we want theirs. Why not be the carrier than can do both - get our competitors packages and increase customer loyalty. </p><p> </p><p>It's a tough world out there right now, both economically and competitively. </p><p> </p><p>No doubt in my mind, you can make it happen!!</p><p> </p><p>Good luck</p></blockquote><p></p>
[QUOTE="Channahon, post: 288718, member: 7666"] Just a little friendly advice, improve in increments, don't worry about the 1/2000. As long as improvements are being made, our customers will receive more of their packages on time, guaranteed service refunds will be reduced, and customers will be more satisfied with UPS time in transit commitments. It's all about the UPS brand and customer loyalty. As we all know our competitors want our packages and we want theirs. Why not be the carrier than can do both - get our competitors packages and increase customer loyalty. It's a tough world out there right now, both economically and competitively. No doubt in my mind, you can make it happen!! Good luck [/QUOTE]
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