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missed scans
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<blockquote data-quote="DS" data-source="post: 887325" data-attributes="member: 556"><p>I don't know if anyone else is having this problem,but we are getting lots of guys hauled into the office every morning for BS missed scans.</p><p>We do not have PAS or EDD,we have diad 4,and the problem is getting out of hand.It's insane when you deliver 2 pkgs to a customer,and </p><p>they accuse you of not scanning them.This is just ridiculous.There is obviously a flaw in the system,yet it's easier to blame us that find out</p><p>the real problem.</p><p>We had one driver that had a customer write a formal letter indicating that our driver did indeed scan the pkgs,</p><p>The center manager said he didn't care,they show as missed scans,and we will not tolerate it.</p><p>He went on to say,Mr Soanso,I see here you've never served a suspension....</p><p>At that he said ok I dont want to see you in here in the future...</p><p></p><p>About a year ago we had this one center manager that actually told me I was not going on the road unless I could explain my missed scan from the</p><p>previous day.I went in the office and punched in the TR# to ups.com.....It was obvious I did indeed miss a scan,it was a pkg that was</p><p>for a walmart store in Calgary,that was delivered almost 2 years ag<img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite12" alt="o_O" title="Er... what? o_O" loading="lazy" data-shortname="o_O" />k so it was a huge@ass box that had been retaped,relabled and reshipped about 10 times,and some clerk somewhere trying to reach their quota of pre-scanning 2000 pkgs or whatever,found that ancient label .</p><p>I admit in this case I did miss a scan ,albeit an irrelevant one.</p><p>You'd think that UPS would have the technology to install the software that would detect and instantly dismiss,any tracking number that</p><p>has been used before.</p></blockquote><p></p>
[QUOTE="DS, post: 887325, member: 556"] I don't know if anyone else is having this problem,but we are getting lots of guys hauled into the office every morning for BS missed scans. We do not have PAS or EDD,we have diad 4,and the problem is getting out of hand.It's insane when you deliver 2 pkgs to a customer,and they accuse you of not scanning them.This is just ridiculous.There is obviously a flaw in the system,yet it's easier to blame us that find out the real problem. We had one driver that had a customer write a formal letter indicating that our driver did indeed scan the pkgs, The center manager said he didn't care,they show as missed scans,and we will not tolerate it. He went on to say,Mr Soanso,I see here you've never served a suspension.... At that he said ok I dont want to see you in here in the future... About a year ago we had this one center manager that actually told me I was not going on the road unless I could explain my missed scan from the previous day.I went in the office and punched in the TR# to ups.com.....It was obvious I did indeed miss a scan,it was a pkg that was for a walmart store in Calgary,that was delivered almost 2 years ago.Ok so it was a huge@ass box that had been retaped,relabled and reshipped about 10 times,and some clerk somewhere trying to reach their quota of pre-scanning 2000 pkgs or whatever,found that ancient label . I admit in this case I did miss a scan ,albeit an irrelevant one. You'd think that UPS would have the technology to install the software that would detect and instantly dismiss,any tracking number that has been used before. [/QUOTE]
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