Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Monday announcement?
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="browniehound" data-source="post: 417764" data-attributes="member: 4653"><p>Why does UPS continue to change the info-notice to make them progressively more difficult for our customers to understand?</p><p> </p><p>Three versions of the info-notice prior to this one was very straight forward in my opinion. The simple message written on these small notices was still difficult for our customers to comprehend.</p><p> </p><p>For example, the driver would check the box "the UPS driver requires a signature in person" and our customers would still sign the back of the notice expecting to get the package left. In other cases, the driver would leave a note at attempt 1 and 2 with the C.O.D. amount and shipper information and the consignee still asks for the C.O.D. information on the 3rd attempt when he finally realizes its his last chance to pay for it.</p><p> </p><p>With this knowledge in hand, UPS makes the info-notices more ambiguous than ever.</p><p> </p><p>First UPS makes them larger by adding spanish to them. Was it really necessary to print spanish on the info-notices? </p><p> </p><p>I can count to 10 in spanish and thats about it. I would still be able to decipher an info-notice written 100% in spanish and what I needed to do to get my package. I think UPS needs to drop the spanish wrtiting on the info-notices.</p><p> </p><p>I live near a large korean population and very little hispanics, should korean be written on our info notices too? Where do we stop? We speak ENGLISH in this country, the notices should be written in ENGLISH ONLY. GOOD GRIEF.</p><p> </p><p>On top of all this, they twisted the words in a way that its not clear which is the "sig. req. IN PERSON" box is and which box the "signed del-notice" is acceptable TO THE DRIVER?</p><p> </p><p>Why can't UPS leave well enough alone???</p></blockquote><p></p>
[QUOTE="browniehound, post: 417764, member: 4653"] Why does UPS continue to change the info-notice to make them progressively more difficult for our customers to understand? Three versions of the info-notice prior to this one was very straight forward in my opinion. The simple message written on these small notices was still difficult for our customers to comprehend. For example, the driver would check the box "the UPS driver requires a signature in person" and our customers would still sign the back of the notice expecting to get the package left. In other cases, the driver would leave a note at attempt 1 and 2 with the C.O.D. amount and shipper information and the consignee still asks for the C.O.D. information on the 3rd attempt when he finally realizes its his last chance to pay for it. With this knowledge in hand, UPS makes the info-notices more ambiguous than ever. First UPS makes them larger by adding spanish to them. Was it really necessary to print spanish on the info-notices? I can count to 10 in spanish and thats about it. I would still be able to decipher an info-notice written 100% in spanish and what I needed to do to get my package. I think UPS needs to drop the spanish wrtiting on the info-notices. I live near a large korean population and very little hispanics, should korean be written on our info notices too? Where do we stop? We speak ENGLISH in this country, the notices should be written in ENGLISH ONLY. GOOD GRIEF. On top of all this, they twisted the words in a way that its not clear which is the "sig. req. IN PERSON" box is and which box the "signed del-notice" is acceptable TO THE DRIVER? Why can't UPS leave well enough alone??? [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Monday announcement?
Top