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Monday only pick-ups that fall on a holiday.
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 739078" data-attributes="member: 12570"><p>OK--fair enough. </p><p> </p><p>Put yourself in the customer's shoes. You have a Monday only pickup account and the previous driver always made sure to stop by on the Tuesdays after a UPS holiday. Without fail and without having to be asked---he simply took care of the customer. Now they have a new driver. Yesterday (Monday) was a UPS holiday so you are expecting the driver to come by today (Tuesday) to make the pickup. Regular P/U time comes, no pickup. 6 pm rolls around and the shipper has to call in an OCA because his driver couldn't be bothered to make the Monday only pickup on Tuesday <strong>because it wasn't written down for him</strong>. Customer asks why you didn't make the P/U and you tell him that you are unable to think for yourself and have to have everything written down for you.</p><p> </p><p>Raw, this is not rocket science. Take care of the customer 7/6. Dave.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 739078, member: 12570"] OK--fair enough. Put yourself in the customer's shoes. You have a Monday only pickup account and the previous driver always made sure to stop by on the Tuesdays after a UPS holiday. Without fail and without having to be asked---he simply took care of the customer. Now they have a new driver. Yesterday (Monday) was a UPS holiday so you are expecting the driver to come by today (Tuesday) to make the pickup. Regular P/U time comes, no pickup. 6 pm rolls around and the shipper has to call in an OCA because his driver couldn't be bothered to make the Monday only pickup on Tuesday [B]because it wasn't written down for him[/B]. Customer asks why you didn't make the P/U and you tell him that you are unable to think for yourself and have to have everything written down for you. Raw, this is not rocket science. Take care of the customer 7/6. Dave. [/QUOTE]
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Monday only pick-ups that fall on a holiday.
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