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<blockquote data-quote="UPS Lifer" data-source="post: 713291" data-attributes="member: 9789"><p>Dill</p><p>What a great question with no single perfect answer ... or is there????? Just about all the answers steered you in the right direction. </p><p></p><p>When there is no simple answer.... always use good old fashioned common sense. And though most folks are challenged in this area, I know you have are not! I went through this when 10:30 commit first came out and there were errors in the published service guide. We were told to honor the service guide. I know you are concerned with 2 things. (two sets of rules and getting hung out to dry). </p><p>Anyone who is playing with the system and editing the info is putting their job on the line. DON'T DO IT! At some point an irate customer or (a retired-UPS manager he! he!) who knows the system and has gotten burned, will file a concern. If it is not resolved the customer will take it to corporate and someone in the center will be admonished severely and possibly lose their job for tampering or dishonesty. </p><p>It does not matter whether this is a gray commit time area or not. </p><p></p><p>If a customer decides to "edit" the zip or city to get a package to their customer than UPS has very good grounds to "edit" it back. This should not affect anyone's job. If this is caught in time, I would probably look at the package to see if it was "urgent" more than likely call the customer and tell them that the shipper made a mistake on their address and try to arrange an acceptable delivery scenario that would work for both the driver and the customer. </p><p></p><p>As for the process that the commit times and areas go through.... The district IE section leader makes the recommendation on what belongs in the commit area with input from the center and division managers if there was a "grey area". This goes to the District IE manager for approval and the District Manager signs off. It then goes to the region IE manager for approval and on to corporate. The service guide is updated and the info is written in stone. There would have to be a gross error in the service guide for a business manager to get approval to over ride the guide. Anything else is flirting with your job.</p></blockquote><p></p>
[QUOTE="UPS Lifer, post: 713291, member: 9789"] Dill What a great question with no single perfect answer ... or is there????? Just about all the answers steered you in the right direction. When there is no simple answer.... always use good old fashioned common sense. And though most folks are challenged in this area, I know you have are not! I went through this when 10:30 commit first came out and there were errors in the published service guide. We were told to honor the service guide. I know you are concerned with 2 things. (two sets of rules and getting hung out to dry). Anyone who is playing with the system and editing the info is putting their job on the line. DON'T DO IT! At some point an irate customer or (a retired-UPS manager he! he!) who knows the system and has gotten burned, will file a concern. If it is not resolved the customer will take it to corporate and someone in the center will be admonished severely and possibly lose their job for tampering or dishonesty. It does not matter whether this is a gray commit time area or not. If a customer decides to "edit" the zip or city to get a package to their customer than UPS has very good grounds to "edit" it back. This should not affect anyone's job. If this is caught in time, I would probably look at the package to see if it was "urgent" more than likely call the customer and tell them that the shipper made a mistake on their address and try to arrange an acceptable delivery scenario that would work for both the driver and the customer. As for the process that the commit times and areas go through.... The district IE section leader makes the recommendation on what belongs in the commit area with input from the center and division managers if there was a "grey area". This goes to the District IE manager for approval and the District Manager signs off. It then goes to the region IE manager for approval and on to corporate. The service guide is updated and the info is written in stone. There would have to be a gross error in the service guide for a business manager to get approval to over ride the guide. Anything else is flirting with your job. [/QUOTE]
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