Hello, UPS dropped our daughter's insurance without notice and now we are told we have to pay for 15 months of claims. I have been with UPS for 12 years. In September of 2014 my wife and I had a child. We sent in everything for her insurance coverage plus sent in her birth certificate for my week of paternity leave. She was added to our insurance with no problems, all her claims had been paid. In April my wife got a bill from the dr saying a claim hadn't been paid. She contacted Teamcare and the person she spoke with thought our coverage started 3/1 and thought it was just a clerical error and the would handle it. This week my wife had a dr appt and they mentioned it still wasn't paid. She called Teamcare and this time they said coverage didn't start till 4/1 and it was under the old insurance. She called our old insurance and after alot of digging they said our daughter had been dropped on 3/25 and UPS said she should've never been covered. They got UPS on the phone and they said they never received her birth certificate. She told them everything had been turned in but if they hadn't received something why hadn't they contacted us, why hadn't the given any notice she was dropped? All they said was we could turn it now but it wouldn't count for the past. She mentioned she knew they received it at least once because my week off was approved and they said that doesn't count towards this issue. We know we turned it in, why else would they have covered her for 15 months. The Drs office called the next day saying they are taking back every payment ever made on her behalf! She spoke with a union rep and he said she may need to get a lawyer but they can't get involved because of HIPAA. This doesn't make much sense to me since it's an HR issue. Please if anyone has advice I'd appreciate it, I never imagined something like this could happen especially with no notice. Thank for your time, sorry for the long post but I wanted to be detailed.