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Brown Cafe UPS Forum
UPS Union Issues
Negotiations Conference Call Update this Saturday, February 2
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<blockquote data-quote="Bagels" data-source="post: 1087785" data-attributes="member: 43436"><p>That's not the reason for the "Brown Out." If a customer asked for a contract update, ANYTHING we tell them should be professional & reassuring. </p><p></p><p>"They're going bad ... the company's trying to screw us and we're not going to stand for it!" is unprofessional, unassuring - and worthy of termination. </p><p>"They're keeping us in the dark" is unassuring.</p><p></p><p>Discussing OUR business with the customer is unprofessional. We need to reassure them "we're told a deal's close" and refer them to somebody if they're weary enough that they're considering switching to FedEx.</p></blockquote><p></p>
[QUOTE="Bagels, post: 1087785, member: 43436"] That's not the reason for the "Brown Out." If a customer asked for a contract update, ANYTHING we tell them should be professional & reassuring. "They're going bad ... the company's trying to screw us and we're not going to stand for it!" is unprofessional, unassuring - and worthy of termination. "They're keeping us in the dark" is unassuring. Discussing OUR business with the customer is unprofessional. We need to reassure them "we're told a deal's close" and refer them to somebody if they're weary enough that they're considering switching to FedEx. [/QUOTE]
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Negotiations Conference Call Update this Saturday, February 2
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