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<blockquote data-quote="MrFedEx" data-source="post: 2349352" data-attributes="member: 12508"><p>Exactly. Service is secondary to the metric dictates of Memphis, which make no sense in the real world where the customer expects premium service for the premium price (plus fuel surcharge) they paid.</p><p></p><p>When something goes awry (quite often), the customer will usually get some form of lie from either a CSA or the Customer Service number. "Jes, deez is Juan in Santo Domingo, and I'm happy to report your package has been delivered, but not to your address. Can you pleez go get it?"</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 2349352, member: 12508"] Exactly. Service is secondary to the metric dictates of Memphis, which make no sense in the real world where the customer expects premium service for the premium price (plus fuel surcharge) they paid. When something goes awry (quite often), the customer will usually get some form of lie from either a CSA or the Customer Service number. "Jes, deez is Juan in Santo Domingo, and I'm happy to report your package has been delivered, but not to your address. Can you pleez go get it?" [/QUOTE]
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