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Message: <blockquote data-quote="Chrisho979" data-source="post: 3295102" data-attributes="member: 70555">Hey guys!I recently started working for UPS and started a little before the Christmas holidays. Kind of got thrown to the wolves, no proper training or how to answer some customers answers properly with the right information l. I was dealing with a customer who asked about why his tracking never updated for 5 days from CA-Tx. His package was scheduled for today and still no updates only the “Origin Scan” from 1/3/18. I told him that sometimes it could possibly be still delivered and that it might passed through the system and not got scanned. That’s what I was told to say but I just wanted to know if that was a true statement or just giving the customer an answer to defuse the situation. Is it possible that a package goes that long and not update and still be delivered on time? Thank you!</blockquote>