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Brown Cafe UPS Forum
UPS Partners
New Pt Dock Sup seeking advice
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<blockquote data-quote="beentheredonethat" data-source="post: 1022979" data-attributes="member: 4886"><p>Have you ever seen a parent tell a kid in a store to "stop doing that or I'm taking you home", the kid does it again, the parent repeats the warning, the kid does it again, the parent repeats the warning..etc It isn't too surprising that the threat is not a concern to the kid since they know the parent won't follow up on the threat. </p><p></p><p>In a short paragraph you made it clear that you won't do anything to the loaders. You have made it clear that their production is good and you have accepted the misloads. (Granted, you wish the misloads went away, but outside of saying "don't do it" you really haven't let them know it's bad. </p><p></p><p>If their production is "really good", are they taking shortcuts that lead to the service failures? </p><p></p><p>You have to decide that service is more important, or live with this problem. If service is more important, then you have to escalate the discipline process utilizing steps outlined in the contract. ie (t/w, w/w, warning letters, suspensions, discharge).</p></blockquote><p></p>
[QUOTE="beentheredonethat, post: 1022979, member: 4886"] Have you ever seen a parent tell a kid in a store to "stop doing that or I'm taking you home", the kid does it again, the parent repeats the warning, the kid does it again, the parent repeats the warning..etc It isn't too surprising that the threat is not a concern to the kid since they know the parent won't follow up on the threat. In a short paragraph you made it clear that you won't do anything to the loaders. You have made it clear that their production is good and you have accepted the misloads. (Granted, you wish the misloads went away, but outside of saying "don't do it" you really haven't let them know it's bad. If their production is "really good", are they taking shortcuts that lead to the service failures? You have to decide that service is more important, or live with this problem. If service is more important, then you have to escalate the discipline process utilizing steps outlined in the contract. ie (t/w, w/w, warning letters, suspensions, discharge). [/QUOTE]
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