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<blockquote data-quote="DontWantToLoseToFedex" data-source="post: 189392"><p>Simplify the contract and allow the centers make better decisions. Forget the classifications of drivers and this won't be an issue. Why should managers have to worry about the ground driver and air driver classifications while trying to service the customers? Everyone talks about their customers and the bad decisions made that cause service problems - but then they want to put handcuffs on the managers when it comes to providing the service. Our competitive advantage is that we can put our air and ground on the same cars and deliver them in a single stop rather than sending in two separate vehicles, drivers, etc. But our contract erases that advantage because it puts all kinds of restrictions on air drivers. We end up erasing our competitive advantage here - and we wonder why Fedex has been kickng our a**es. We need p/t drivers that can service both air and ground. They can be paid a lower rate since they're part time but to be efficient they need to be able to deliver any service of package without penalty.</p></blockquote><p></p>
[QUOTE="DontWantToLoseToFedex, post: 189392"] Simplify the contract and allow the centers make better decisions. Forget the classifications of drivers and this won't be an issue. Why should managers have to worry about the ground driver and air driver classifications while trying to service the customers? Everyone talks about their customers and the bad decisions made that cause service problems - but then they want to put handcuffs on the managers when it comes to providing the service. Our competitive advantage is that we can put our air and ground on the same cars and deliver them in a single stop rather than sending in two separate vehicles, drivers, etc. But our contract erases that advantage because it puts all kinds of restrictions on air drivers. We end up erasing our competitive advantage here - and we wonder why Fedex has been kickng our a**es. We need p/t drivers that can service both air and ground. They can be paid a lower rate since they're part time but to be efficient they need to be able to deliver any service of package without penalty. [/QUOTE]
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