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FedEx Discussions
No comment!WTF
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<blockquote data-quote="hypo hanna" data-source="post: 1099653" data-attributes="member: 42600"><p>They will care only when it affects them. When service gets so bad they can no longer rely on FedEx and they only have UPS as an overnight shipping option. They enjoy playing one company against the other for the best rates and when that is no longer an available, then they will be concerned.</p><p></p><p></p><p></p><p>Absolutely correct. And the solution for us is the same. Bring service levels down so customers leave and you reduce the value of the brand. Stock price falls, stock holders start to scream at board of directors, BOD and executive management has to rethink their business plan as it relates to employee morale.</p><p>Right now their biggest problem is they think the bad service level can be fixed with more technology and more abuse of the drivers.</p></blockquote><p></p>
[QUOTE="hypo hanna, post: 1099653, member: 42600"] They will care only when it affects them. When service gets so bad they can no longer rely on FedEx and they only have UPS as an overnight shipping option. They enjoy playing one company against the other for the best rates and when that is no longer an available, then they will be concerned. Absolutely correct. And the solution for us is the same. Bring service levels down so customers leave and you reduce the value of the brand. Stock price falls, stock holders start to scream at board of directors, BOD and executive management has to rethink their business plan as it relates to employee morale. Right now their biggest problem is they think the bad service level can be fixed with more technology and more abuse of the drivers. [/QUOTE]
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