Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
No more one time p/u
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="browniehound" data-source="post: 309046" data-attributes="member: 4653"><p>This is going to create many headaches. Filling out 1 ASD is bad enough. I loathe the customer that requests as ASD with their pick-up.</p><p>It would be one thing if our great company would give us a time allowance for such things. Unfortunately there is no option in the DIAD for "Idiot customer who doesn't want to use interent shipping and print their own labels but rather waste 20 minutes of someone's time filling out 12 ground ASD's"</p><p> </p><p>I say this because its happened to me more than once. Of course this happens at the time of day when your back is to the wall with scheduled pick-ups.</p><p> </p><p>I would never do this to anyone in the service industry. What customers do to us by asking for 12 ASD's is like showing up at a small roast beef place with 16 hungray kids at 1230 without calling ahead of time. Or taking the entire 5th grade class there after a field trip.</p><p> </p><p>I just wouldn't do that and I consider it rude and disrepectful of people who do, do it. I wouldn't tie someone up at 1 stop for 20 minutes when its expected of this person to produce 20 stops/hour servicing other customers.</p><p> </p><p>There are customers out there that are cognizant of our situation and do everything in their power to get us in their business and out as fast as possible. These customers are priceless and I would bend over backwards to help them in anyway I can. </p><p> </p><p>You know the ones. In the morning they hear your horn as you back to the dock. By the time you back up they are out there with their own cart. You throw them their stuff and they put it on the cart. When you come back at night, they are right there to help you load. When they ask on certain days "can you come early or can you come back later", I certainly say "you bet I can".<img src="/community/styles/default/xenforo/smilies/FeltTip/peaceful.png" class="smilie" loading="lazy" alt=":peaceful:" title="Peaceful :peaceful:" data-shortname=":peaceful:" /></p></blockquote><p></p>
[QUOTE="browniehound, post: 309046, member: 4653"] This is going to create many headaches. Filling out 1 ASD is bad enough. I loathe the customer that requests as ASD with their pick-up. It would be one thing if our great company would give us a time allowance for such things. Unfortunately there is no option in the DIAD for "Idiot customer who doesn't want to use interent shipping and print their own labels but rather waste 20 minutes of someone's time filling out 12 ground ASD's" I say this because its happened to me more than once. Of course this happens at the time of day when your back is to the wall with scheduled pick-ups. I would never do this to anyone in the service industry. What customers do to us by asking for 12 ASD's is like showing up at a small roast beef place with 16 hungray kids at 1230 without calling ahead of time. Or taking the entire 5th grade class there after a field trip. I just wouldn't do that and I consider it rude and disrepectful of people who do, do it. I wouldn't tie someone up at 1 stop for 20 minutes when its expected of this person to produce 20 stops/hour servicing other customers. There are customers out there that are cognizant of our situation and do everything in their power to get us in their business and out as fast as possible. These customers are priceless and I would bend over backwards to help them in anyway I can. You know the ones. In the morning they hear your horn as you back to the dock. By the time you back up they are out there with their own cart. You throw them their stuff and they put it on the cart. When you come back at night, they are right there to help you load. When they ask on certain days "can you come early or can you come back later", I certainly say "you bet I can".:peaceful: [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
No more one time p/u
Top