Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Notice an increase in On-Call Pickups?
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="Catatonic" data-source="post: 387753" data-attributes="member: 7966"><p>Originally Posted by <strong>PASinterference</strong></p><p><em>We went to handwritten ASDs on ALL of our 1 time pickups.We used to get printed labels like call tags.Now we get a message to pickup in diad and have to fill out ASD for customer.</em></p><p></p><p></p><p></p><p>This was identified as a risk and additional cost when the proposal was presented.</p><p>There is always some customer churn when a significant change occurs. The belief (and hope) is that these customers will come back to us.</p><p></p><p></p><p>Estimated cost savings was in elimination of a redundant system was >$3 Million/ year and additional driver cost was estimated at $600 thousand per year. Drivers are "suppose" to carry GSD/SDP, 3SD, ASD and Waybills with them as a matter of course effective January 08.</p><p></p><p></p><p></p><p>The system used to provide quotes when the customer calls in is "Calculate Time and Cost" on UPS.com. Any quotes already include the Fuel Surcharge.</p><p>UPS Collections would most likely be calling in to try and collect funds for post-mainifest incurred charges (such as wrong weight, DIM wt, Address Correction charges, etc.) This would occur only if the payment method was check or money order. If payment method was UPS account number or Credit Card, these post-manifest charges would simply appear in the charge on the customer invoice or on their credit card bill.</p><p></p><p>PS. - Don't you hate when you wake up at 2:30 in the morning and can't get back to sleep?</p></blockquote><p></p>
[QUOTE="Catatonic, post: 387753, member: 7966"] Originally Posted by [B]PASinterference[/B] [I]We went to handwritten ASDs on ALL of our 1 time pickups.We used to get printed labels like call tags.Now we get a message to pickup in diad and have to fill out ASD for customer.[/I] This was identified as a risk and additional cost when the proposal was presented. There is always some customer churn when a significant change occurs. The belief (and hope) is that these customers will come back to us. Estimated cost savings was in elimination of a redundant system was >$3 Million/ year and additional driver cost was estimated at $600 thousand per year. Drivers are "suppose" to carry GSD/SDP, 3SD, ASD and Waybills with them as a matter of course effective January 08. The system used to provide quotes when the customer calls in is "Calculate Time and Cost" on UPS.com. Any quotes already include the Fuel Surcharge. UPS Collections would most likely be calling in to try and collect funds for post-mainifest incurred charges (such as wrong weight, DIM wt, Address Correction charges, etc.) This would occur only if the payment method was check or money order. If payment method was UPS account number or Credit Card, these post-manifest charges would simply appear in the charge on the customer invoice or on their credit card bill. PS. - Don't you hate when you wake up at 2:30 in the morning and can't get back to sleep? [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Notice an increase in On-Call Pickups?
Top