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UPS Partners
Numbers game - PPH
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<blockquote data-quote="pretzel_man" data-source="post: 874204" data-attributes="member: 927"><p>Delivering service at a VALUE is the goal.... </p><p></p><p>The definition of Value is Quality / Cost.</p><p></p><p>Remember, we are no longer the low cost provider. Customers don't want to pay the high prices and shareowners have choices where to invest.</p><p></p><p>We not only have to provide service, but we have to do it at a cost the customers can afford. </p><p></p><p>Poor service will put us out of business. But so will perfect service at a low margin.</p><p></p><p>Some may remember the years where we only focused on Quality..... Do you know what happened?</p><p></p><p>Costs went through the roof, and service also got worse.</p><p></p><p>We need to provide service AND focust on PPH and production.</p><p></p><p>Sorry, but thats how it is. Its been that way forever.</p></blockquote><p></p>
[QUOTE="pretzel_man, post: 874204, member: 927"] Delivering service at a VALUE is the goal.... The definition of Value is Quality / Cost. Remember, we are no longer the low cost provider. Customers don't want to pay the high prices and shareowners have choices where to invest. We not only have to provide service, but we have to do it at a cost the customers can afford. Poor service will put us out of business. But so will perfect service at a low margin. Some may remember the years where we only focused on Quality..... Do you know what happened? Costs went through the roof, and service also got worse. We need to provide service AND focust on PPH and production. Sorry, but thats how it is. Its been that way forever. [/QUOTE]
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