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<blockquote data-quote="brett636" data-source="post: 2340648" data-attributes="member: 249"><p>This is probably true of smaller accounts where the decision makers are the ones working on or with the docks and see how things work in the shipping industry. A large account can be much slower to switch from one carrier to another because they sign multi year contracts in ivory towers where those same decision makers never see a single box, only numbers on a spreadsheet. And when those agreements expire they have worked out the bugs with their new carrier or they have forgotten how good they had it with us. We lose enough of these large accounts and eventually there won't be a need for UPS as we know it today.</p></blockquote><p></p>
[QUOTE="brett636, post: 2340648, member: 249"] This is probably true of smaller accounts where the decision makers are the ones working on or with the docks and see how things work in the shipping industry. A large account can be much slower to switch from one carrier to another because they sign multi year contracts in ivory towers where those same decision makers never see a single box, only numbers on a spreadsheet. And when those agreements expire they have worked out the bugs with their new carrier or they have forgotten how good they had it with us. We lose enough of these large accounts and eventually there won't be a need for UPS as we know it today. [/QUOTE]
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