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<blockquote data-quote="Ms.PacMan" data-source="post: 3219264" data-attributes="member: 4656">I think this is why there has been a return to the past practice of pulling off suspected damaged packages during the preload. I don&#039;t know why your center sheets them as refused. We sheet them as missed unless the customer has actually seen the package and refused it because of suspected damage. It sounds like your center needs to work on pulling the packages before they&#039;re loaded or drivers need to be less rough with them.The customer getting the monster box is not the customer but the consignee. Our customer is the company who ships the monster boxes. With that in mind the customer of UPS deserves to know everything about his damaged goods and gets a detailed report after the damage inspection. Talk to your damage clerk, they will spend up to 45 minutes recording every detail about the damage to a package; is the box corrugated, the strength of the box, the packing material, size, weight, is the box dented, torn, punctured, wet, etc. All the contents have to be inspected and recorded and at the end its the shipper who decides what UPS does with the package. Amazon and Target want everything returned and they want to ship out a new complete order. Other shippers are okay with removing damaged items and reboxing and redelivering the package minus the damaged contents. A lot of times nothing is damaged but the box. I think this is the biggest reason that drivers are not allowed to record a damage - because there is no damage to the contents. This has always been a topic of discussion on here and I have no idea why people think there is something dishonest going on.</blockquote>

[QUOTE="Ms.PacMan, post: 3219264, member: 4656"] I think this is why there has been a return to the past practice of pulling off suspected damaged packages during the preload. I don't know why your center sheets them as refused. We sheet them as missed unless the customer has actually seen the package and refused it because of suspected damage. It sounds like your center needs to work on pulling the packages before they're loaded or drivers need to be less rough with them. The customer getting the monster box is not the customer but the consignee. Our customer is the company who ships the monster boxes. With that in mind the customer of UPS deserves to know everything about his damaged goods and gets a detailed report after the damage inspection. Talk to your damage clerk, they will spend up to 45 minutes recording every detail about the damage to a package; is the box corrugated, the strength of the box, the packing material, size, weight, is the box dented, torn, punctured, wet, etc. All the contents have to be inspected and recorded and at the end its the shipper who decides what UPS does with the package. Amazon and Target want everything returned and they want to ship out a new complete order. Other shippers are okay with removing damaged items and reboxing and redelivering the package minus the damaged contents. A lot of times nothing is damaged but the box. I think this is the biggest reason that drivers are not allowed to record a damage - because there is no damage to the contents. This has always been a topic of discussion on here and I have no idea why people think there is something dishonest going on. [/QUOTE]

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