Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
The Competition
FedEx Discussions
One More Thing to Do
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="Damon77" data-source="post: 5318272" data-attributes="member: 36760"><p>How many calls do CSAs take a day from a customer who cant find their package? Now, just like with Amazon, the customer can see right on the website where there package is and if it was delivered correctly. </p><p></p><p>It may take us an extra 10 seconds, sure. But the customer that has to call the Call Center, get in touch with that stations CSA, who then has to contact the Courier to find out more information, which in some cases they now have to go back to that location. That happens thousands of times a day. And it takes a lot longer than 10 seconds. </p><p></p><p>Think about all the times we delivered it correctly, and the resident is trying to run a game on us saying "They never got it." Its not ironclad, but now theres photo evidence.</p></blockquote><p></p>
[QUOTE="Damon77, post: 5318272, member: 36760"] How many calls do CSAs take a day from a customer who cant find their package? Now, just like with Amazon, the customer can see right on the website where there package is and if it was delivered correctly. It may take us an extra 10 seconds, sure. But the customer that has to call the Call Center, get in touch with that stations CSA, who then has to contact the Courier to find out more information, which in some cases they now have to go back to that location. That happens thousands of times a day. And it takes a lot longer than 10 seconds. Think about all the times we delivered it correctly, and the resident is trying to run a game on us saying "They never got it." Its not ironclad, but now theres photo evidence. [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
The Competition
FedEx Discussions
One More Thing to Do
Top