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Brown Cafe UPS Forum
The Latest UPS Headlines
O'Toole demands refunds for N.J. customers whose Christmas packages were delayed
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<blockquote data-quote="worldwide" data-source="post: 1247842" data-attributes="member: 2193"><p>If weather is a legit reason for the delay, then a refund is not warranted - that is the policy for UPS and Fedex. If an air or international shipment was late due to the backlog of shipments, a refund is warranted and will be given. UPS has even said this in the last couple of days.</p><p></p><p>The point is that the politicians are grandstanding and demanding that Fedex and UPS do something that they already do every day of the year - the guarantee already exisits and the known exceptions (i.e. ground the 2 weeks before Christmas) have been in place for years.</p></blockquote><p></p>
[QUOTE="worldwide, post: 1247842, member: 2193"] If weather is a legit reason for the delay, then a refund is not warranted - that is the policy for UPS and Fedex. If an air or international shipment was late due to the backlog of shipments, a refund is warranted and will be given. UPS has even said this in the last couple of days. The point is that the politicians are grandstanding and demanding that Fedex and UPS do something that they already do every day of the year - the guarantee already exisits and the known exceptions (i.e. ground the 2 weeks before Christmas) have been in place for years. [/QUOTE]
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The Latest UPS Headlines
O'Toole demands refunds for N.J. customers whose Christmas packages were delayed
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