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<blockquote data-quote="Pickups" data-source="post: 119333" data-attributes="member: 6436"><p>It's true that current UPS policy is that you are supposed to physically appear at each of your pickup stops, but I think we all know that this does not happen. </p><p> </p><p>Many drivers call or get called by their customers. But not only for the reason that the the customer has "no pickup", also for other situations that come up, like "we have alot of stuff today, send a second driver", or "we're running a little late, please give us an extra 10 minutes", etc., etc.. The fact is that getting important information like this from your customers can dramatically help you in how you run your pickups, hence allowing you extra time to make better service, and maybe even take that 15 minute break around 4pm that no one seems to be able to take.</p><p> </p><p>Improving service to your customers to your customers is not going to get you fired. Your boss does not need to know every detail of how you do your job efficiently.</p></blockquote><p></p>
[QUOTE="Pickups, post: 119333, member: 6436"] It's true that current UPS policy is that you are supposed to physically appear at each of your pickup stops, but I think we all know that this does not happen. Many drivers call or get called by their customers. But not only for the reason that the the customer has "no pickup", also for other situations that come up, like "we have alot of stuff today, send a second driver", or "we're running a little late, please give us an extra 10 minutes", etc., etc.. The fact is that getting important information like this from your customers can dramatically help you in how you run your pickups, hence allowing you extra time to make better service, and maybe even take that 15 minute break around 4pm that no one seems to be able to take. Improving service to your customers to your customers is not going to get you fired. Your boss does not need to know every detail of how you do your job efficiently. [/QUOTE]
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