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Packages loaded incorrectly causing missed service.
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<blockquote data-quote="Jackburton" data-source="post: 2881646" data-attributes="member: 34538"><p>I'm sorry, were you talking to the driver or the pre<strong>loader. </strong></p><p><strong></strong></p><p>Bad supervision or training isn't the driver's problem, it's management's problem. Just because the belt supervisor isn't training employees and loading/scanning stuff on the belt just to make a number on a report, that it means I have to make up for their inability to do their job. Is it reloads job to come out and meet me to grab my air because dispatch did a <img src="/community/styles/default/xenforo/smilies/group1/censored2.gif" class="smilie" loading="lazy" alt=":censored2:" title="Censored2 :censored2:" data-shortname=":censored2:" />ty job 12 hours ago?</p><p></p><p>Internal customer service is dead, this is the result, the buck stops at the external one, which the company has chosen doesn't matter anymore. Hopefully we get some corporate management that can see growing the business is about servicing the customers in a premium capacity instead of looking at the next earnings report guidance.</p><p></p><p>If we can service the customer above and beyond their expectations, we won't have to worry about money.</p></blockquote><p></p>
[QUOTE="Jackburton, post: 2881646, member: 34538"] I'm sorry, were you talking to the driver or the pre[B]loader. [/B] Bad supervision or training isn't the driver's problem, it's management's problem. Just because the belt supervisor isn't training employees and loading/scanning stuff on the belt just to make a number on a report, that it means I have to make up for their inability to do their job. Is it reloads job to come out and meet me to grab my air because dispatch did a :censored:ty job 12 hours ago? Internal customer service is dead, this is the result, the buck stops at the external one, which the company has chosen doesn't matter anymore. Hopefully we get some corporate management that can see growing the business is about servicing the customers in a premium capacity instead of looking at the next earnings report guidance. If we can service the customer above and beyond their expectations, we won't have to worry about money. [/QUOTE]
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