Peak Season Helper Coordinators

Discussion in 'UPS Discussions' started by johnbuck, Sep 24, 2012.

  1. johnbuck

    johnbuck New Member

    I am looking if anyone has any experience with the Peak Season Helper Coordinator position.....either being one or working with one. I know Corporate has been advertising it for a few weeks.

    For the past 2 years or so I have been working as a Specialist in the Corporate Office and I just don't think it’s for me. I absolutely hate sitting in a cube for 8 hours a day with no windows and having to deal with the Corporate - sucking up BS. I think this might be a good opportunity to see what operations is like at UPS. I know it’s only for a few weeks but it’s better than nothing.

    So if anyone can provide any feedback on the Peak Season Helper Coordinator position that would be great. I couple of specific questions I can think of is.

    1. What are the main job duties. Is it just leading the helping-orientation class or is it a lot more than that?
    2. What are the hours. Would I still work a Monday to Friday 8 to 5 or would it vary? Would I have to work weekends?

    Thanks for the help!
  2. TearsInRain

    TearsInRain IE boogeyman

    hahaha oh god, worst job ever, except for preload

    just handling their timecards sucks for me, i can't even imagine handling all those meetpoints, addresses, and uniforms nonsense

    good luck with that
  3. Monkey Butt

    Monkey Butt Dark Prince of Double Standards Staff Member

    Go for it.

    All my reports who did this really enjoyed the experience.
    The center mgt will not let you fail.
  4. laffter

    laffter Active Member

    Coordinater? They actually coordinate this stuff? Last peak, it seemed like they did the helper thing on the fly, at least with in-house helpers. Nobody kept track of anything, like my uniform. I still have it. The meet point was between me and the driver.

    Unless this is a coordinator for outside helpers? I guess that makes sense.
  5. johnbuck

    johnbuck New Member


    Thanks for the advice! Would you happen to have any inside-information on job responsiblities and work schedule?


    I beleive it is coordinating the seasonial driver-helpers.
  6. Macbrother

    Macbrother Member

    Take care of your preloaders and they'll take care of you. As for the outside help, well...
  7. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    Helper coordinator is a thankless but essential job. There is nothing worse for all involved than a helper who doesn't show up on time or at all.
  8. Anonymous 10

    Anonymous 10 Guest

    Only the best of the best can do and get this job. It requires about 4 hours of work a day sitting on your ass for most of it. There is a two hour lunch tha is manditory. You have to tell these helpers just what they want to hear so they don't quit but even if they do the good news is you will still e sitti g on your ass because you are the helper coordinator. I would also do some extra cardio during this time so you don't get fatter than you are from sitting in your cubical all day everyday.
  9. TearsInRain

    TearsInRain IE boogeyman

    oh look, another driver who has no idea what he's talking about

    next you'll tell us the itinerary of a division manager, which of course consists of burning union cards on the golf course while managing his overseas investments
  10. laffter

    laffter Active Member

    Don't forget eating babies.
  11. Anonymous 10

    Anonymous 10 Guest

    Your just mad because I called you a part time puke.

    BSWALKS I Wanna Be Sedated

    And depleting the ozone layer with the ***** that comes out of your mouth
    Lasted edited by : Sep 25, 2012
  13. UPSGUY72

    UPSGUY72 Well-Known Member

    Depending on how many routes are in the building will determine how the job is but some of the job duties include calling the helpers and tell them they are working or not working each day and them telling them where they are meeting the drivers. When the helper tells you they are not working you scramble to find another helper, when the helper doesn't show up to the meet point with the driver you again scramble to find another helper for the driver. When the helper quits you again scramble to find another helper. 8 to 5 LOL NOT...............

    The job sucks.....
    Last edited: Sep 25, 2012
  14. johnbuck

    johnbuck New Member

    Well my job now sucks, not sure if it can get much worse. At least this will be something different and let me see some of the world of operations.

    If the hours are not 8-5 what are they? Are weekends included?
  15. TearsInRain

    TearsInRain IE boogeyman

    can you link that? i don't remember it at all because i'm pretty sure you just made it up

    also, it's (you're) not (your)

    you should use some of that UPS education reimbursement money

    BSWALKS I Wanna Be Sedated

    You must have stayed at a holiday inn express last night.
  17. What'dyabringmetoday???

    What'dyabringmetoday??? Well-Known Member

    Not to get in the middle of your little squabble, but perhaps you should use some of that "reimbursement money" as well.
  18. brownIEman

    brownIEman Well-Known Member

    The helper coordinator does just that, coordinates the helpers. How long you work and the hours you work will depend in large part to how much of that task is just thrown at you and how much you are willing to go above and beyond.

    Your main task is determining how many and which drivers need a helper each day. Likely the center team will give you this information, but you may have to get involved in the process of determining it as well. This number will increase steadily as peak progresses. A typical assignment I did ran about 12 helpers the first day we used them, and had upwards of 80 helpers on car by peak day. Your job will be to coordinate the driver/helper match up. You should have a list of helpers, insiders and outside hires. Use the insiders first in seniority order. Once you have asked an insider 3 days running and he turns you down for the work, he drops to the bottom of the list, behind the outsiders for the remainder of the month. You call the helper, ask if they can work, and then give them the meet point, tell them when and where to meet their driver. The meet point and time can be worked out with the driver if he or she is coorperative. Sometimes they do not want a helper and will not be. At this point you would get the center management team involved.

    8-5 would not work very well unless you want to make the center managment team do most of your work. You really should be in no later than 6 every morning to get a handle on where you are going to need helpers and where your helpers live, so you can make good match ups that work well for the helper and the driver. Once you have a match up that works well for both, you can lock them in and at that point you don't need to worry about them anymore. These teams are gold, as by the end you do not have anywhere near the time to try to figure out 80 plus meet points everyday. Not even close.

    In the early stages, if you want to go above and beyond, when you have the meet points set for the day, you might go out and meet some of your helpers, especially the new ones, and do some DIAD training. This would not work if you have not DIAD training yourself of course.

    You will need to stay in touch with the center's HR rep to know what hires are in the pipeline. Too few and you will run out. Too many and you will have them sitting on the sidelines so long they will quit.

    Then you need to be able to respond to the inevitable call that throws your plans into chaos. Like a helper not showing up to a meet point. Or a driver not showing up to a meet point. Or a helper getting injured. Or a helper upset because her driver had sexually harassed her. Now, that was a fun one. That was definitely not an 8-5 day. That was very long day. Couple of them actually as I recall. I did however manage to use some diplomacy to defuse the situation. I actually managed to get her to not press any charges, keep working, (with another driver, of course) managed to keep her from suing UPS and managed to save the drivers job. For all of which I got thanks from exactly no one. So, Upstate is correct about the thankless part.

    It is rough, but can be fun at times and rewarding. Good luck.
  19. menotyou

    menotyou bella amicizia

    Helper coordinator at my center is just another set of hands to use on preload and another car to shuttle packages in.
  20. johnbuck

    johnbuck New Member

    Thanks for the information. So if i get there at 6, about what time would I expect to leave. As a specialist I am guessing I would still got 1.5 times overtime for working over 40 hours. Also did you ever have to work a Saturday?

    Also did you have to teach the orientation class?