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Perfect Service Monday...
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<blockquote data-quote="dannyboy" data-source="post: 310803" data-attributes="member: 484"><p>Actually, I view perfect service monday as a once a year program, as a real testiment what UPS <strong><u>knows </u></strong>the service is everyday. They know that only on a monday is that even a remote possiblity. For the rest of the week, its at best a hit and miss situation.</p><p> </p><p>I have a great solution for the gents on top. Let your people go! Let the front line sups do their job. Let the center managers manage their centers. Get the heck out of the way and quit tying the hands of the people that can make a difference. Its no wonder you have to look outside ups for our next leaders. You stiffle management at all levels, and then wonder why they dont buy into the crap that comes from the top down?</p><p> </p><p>You want production? You want sales to shoot through the roof? Let the workforce do their jobs. The driving force and <span style="font-family: 'Times New Roman'"><span style="font-size: 12px"><strong>Ingenuity</strong> </span></span>of 150,000 people at the front lines are a terrible waste for you to overlook.</p><p> </p><p>I have a brother in law that just has to smile when I told him about the no left turn areas. As an industrial engineere for 30 years himself, his response was "and UPS swallowed it?" Yuo, hook line and sinker. And it can work, if mandated, at the expense of the service to the customer.</p><p> </p><p>Thing is, you can micro manage all you want, but if you loose track of reality, and what has made us one of the greatest companies in the world, then it is all for nothing.</p><p> </p><p>If you really want perfect service, let your people go. We can give you that every day if you let us.</p><p> </p><p>d</p></blockquote><p></p>
[QUOTE="dannyboy, post: 310803, member: 484"] Actually, I view perfect service monday as a once a year program, as a real testiment what UPS [B][U]knows [/U][/B]the service is everyday. They know that only on a monday is that even a remote possiblity. For the rest of the week, its at best a hit and miss situation. I have a great solution for the gents on top. Let your people go! Let the front line sups do their job. Let the center managers manage their centers. Get the heck out of the way and quit tying the hands of the people that can make a difference. Its no wonder you have to look outside ups for our next leaders. You stiffle management at all levels, and then wonder why they dont buy into the crap that comes from the top down? You want production? You want sales to shoot through the roof? Let the workforce do their jobs. The driving force and [FONT=Times New Roman][SIZE=3][B]Ingenuity[/B] [/SIZE][/FONT]of 150,000 people at the front lines are a terrible waste for you to overlook. I have a brother in law that just has to smile when I told him about the no left turn areas. As an industrial engineere for 30 years himself, his response was "and UPS swallowed it?" Yuo, hook line and sinker. And it can work, if mandated, at the expense of the service to the customer. Thing is, you can micro manage all you want, but if you loose track of reality, and what has made us one of the greatest companies in the world, then it is all for nothing. If you really want perfect service, let your people go. We can give you that every day if you let us. d [/QUOTE]
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