Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
pet peeves
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="bigbrownhen" data-source="post: 716473" data-attributes="member: 20495"><p>There is a portion of the public that thinks we just drive around all day with the doors open and enjoying the sunshine or they must think we go and pick-up their parcels and bring them directly to them. Why else would we get the annoying "What is it?" question. I just don't respond to this question because I simply don't know what to say. What am I supposed to say to that? What is the person looking for an answer?</p><p> </p><p><span style="color: seagreen"><span style="color: royalblue">My response to "Whats is it?" is " A box"... usually enough said.</span> </span></p><p> </p><p>I also got crap last week for doing nothing. I'm carrying a 40 lb package to a residence and I can't scan it on the way because I need both hands to carry it. Of course, the guy is waiting at the door for me and he wants to grab it from me. I put and down at his feet, scan it and walk away. Then I get "Thanks A------, !" for leaving the package at his feet instead of handing it to him. Its instances like these that make me want to sheet everything at the car even though its not the method.</p></blockquote><p></p><p><span style="color: blue">Look at it from the customers viewpoint. If you had been the customer, would you have been offended</span><span style="color: blue">?</span></p><p> </p><p><span style="color: blue">I usually just hand the package to the customer and ask them to hold it still so I can scan it, or if its someone who looks like they couldn't hold a heavier pkg, I set it down, scan, and set it just inside the door for them. I will also wait on my elderly customers to come to the door, but go as fast as I can back to the truck at the "chatty" customers house....<img src="/community/styles/default/xenforo/smilies/FeltTip/happy2.png" class="smilie" loading="lazy" alt=":happy2:" title="Happy2 :happy2:" data-shortname=":happy2:" /> </span></p><p> </p><p><span style="color: #0000ff">I know they push us to be super efficient on time, but you have to balance that with customer service as well, its a fine line.</span></p><p>[/QUOTE]</p>
[QUOTE="bigbrownhen, post: 716473, member: 20495"] There is a portion of the public that thinks we just drive around all day with the doors open and enjoying the sunshine or they must think we go and pick-up their parcels and bring them directly to them. Why else would we get the annoying "What is it?" question. I just don't respond to this question because I simply don't know what to say. What am I supposed to say to that? What is the person looking for an answer? [COLOR=seagreen][COLOR=royalblue]My response to "Whats is it?" is " A box"... usually enough said.[/COLOR] [/COLOR] [COLOR=seagreen] [/COLOR] I also got crap last week for doing nothing. I'm carrying a 40 lb package to a residence and I can't scan it on the way because I need both hands to carry it. Of course, the guy is waiting at the door for me and he wants to grab it from me. I put and down at his feet, scan it and walk away. Then I get "Thanks A------, !" for leaving the package at his feet instead of handing it to him. Its instances like these that make me want to sheet everything at the car even though its not the method.[/QUOTE] [COLOR=blue]Look at it from the customers viewpoint. If you had been the customer, would you have been offended[/COLOR][COLOR=blue]?[/COLOR] [COLOR=blue]I usually just hand the package to the customer and ask them to hold it still so I can scan it, or if its someone who looks like they couldn't hold a heavier pkg, I set it down, scan, and set it just inside the door for them. I will also wait on my elderly customers to come to the door, but go as fast as I can back to the truck at the "chatty" customers house....:happy2: [/COLOR] [COLOR=blue][/COLOR] [COLOR=#0000ff]I know they push us to be super efficient on time, but you have to balance that with customer service as well, its a fine line.[/COLOR] [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
pet peeves
Top