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UPS Discussions
Pickup Compliance Time...
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<blockquote data-quote="beentheredonethat" data-source="post: 592415" data-attributes="member: 4886"><p>Here's a big issue that UPS has a problem with. The idea of giving our customers a routine time for pickups is a good idea. It's just that we go about it the wrong way. 1st, not all customers care about consistent pickup time, esp those on a resi route. But I'd say 90% do care. Second, for those that care, pick them up when they are supposed to. If you do it, great, if you can't, fine. We have an internal report that shows how well we performed. Then we fix the problems to get better results. We shouldn't be playing with the numbers. Also, re the calling a customer for a pickup to see if they have anything going out. I'm a little torn by it. But if the customer and the driver agree to it, then that's what's really important. Plus, usually when a customer helpds the driver, usually on occasion, the customer needs some help, later pickup time etc, and the driver usually reciprocates. I see that as a no harm no foul issue.</p></blockquote><p></p>
[QUOTE="beentheredonethat, post: 592415, member: 4886"] Here's a big issue that UPS has a problem with. The idea of giving our customers a routine time for pickups is a good idea. It's just that we go about it the wrong way. 1st, not all customers care about consistent pickup time, esp those on a resi route. But I'd say 90% do care. Second, for those that care, pick them up when they are supposed to. If you do it, great, if you can't, fine. We have an internal report that shows how well we performed. Then we fix the problems to get better results. We shouldn't be playing with the numbers. Also, re the calling a customer for a pickup to see if they have anything going out. I'm a little torn by it. But if the customer and the driver agree to it, then that's what's really important. Plus, usually when a customer helpds the driver, usually on occasion, the customer needs some help, later pickup time etc, and the driver usually reciprocates. I see that as a no harm no foul issue. [/QUOTE]
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