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<blockquote data-quote="DELACROIX" data-source="post: 3558198" data-attributes="member: 49065">The overall increase in internet shipping has more than compensated for the loss of the small package market.&nbsp; The added surcharges associated with our rates have not been appreciated by some of our customers who are becoming a bit too demanding. There is no such thing now as a SMALL package division, we have become a SMALL freight company, the continuing size and weight of our packages are increasing putting more physical strain on the employee who handle them.&nbsp; Everyday when I get into the hub, there they are sitting, missing service because there is not enough drivers or room on the package car for them, funny thing is those are the high revenue ones.It is not the fault of the ground troops that our market share has dropped, but some of the decision making on the many, many layers of corporate look good on paper that is driving our customer base away to other couriers.&nbsp; Should we take a hit for uninformed decision making, the long term union employee is the gold standard that the company has, like you said we deserve a fair share.</blockquote>

[QUOTE="DELACROIX, post: 3558198, member: 49065"] The overall increase in internet shipping has more than compensated for the loss of the small package market. The added surcharges associated with our rates have not been appreciated by some of our customers who are becoming a bit too demanding. There is no such thing now as a SMALL package division, we have become a SMALL freight company, the continuing size and weight of our packages are increasing putting more physical strain on the employee who handle them. Everyday when I get into the hub, there they are sitting, missing service because there is not enough drivers or room on the package car for them, funny thing is those are the high revenue ones. It is not the fault of the ground troops that our market share has dropped, but some of the decision making on the many, many layers of corporate look good on paper that is driving our customer base away to other couriers. Should we take a hit for uninformed decision making, the long term union employee is the gold standard that the company has, like you said we deserve a fair share. [/QUOTE]

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