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Brown Cafe UPS Forum
UPS Union Issues
Preload Pay - 2018 Contract (On Topic)
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<blockquote data-quote="Frankie&#039;s Friend" data-source="post: 3451799"><p>I realize that missed pcs are service failures. Seriously. But the point im trying to convey here is that NONE of our management folks know our customers faces or needs. The first thing that generates visibility to their bosses is the Missed report. Its pretty evident that we deliver pkgs to customers. The DOL (delivery order listing), after the Pass and Orion abortions is not set up to better take care of the customer (contrary to what you may think) it is about cutting miles (and therefore jobs) for the company's happiness not your customer's. Missed =s loss of income to ups. There's the real story.</p></blockquote><p></p>
[QUOTE="Frankie's Friend, post: 3451799"] I realize that missed pcs are service failures. Seriously. But the point im trying to convey here is that NONE of our management folks know our customers faces or needs. The first thing that generates visibility to their bosses is the Missed report. Its pretty evident that we deliver pkgs to customers. The DOL (delivery order listing), after the Pass and Orion abortions is not set up to better take care of the customer (contrary to what you may think) it is about cutting miles (and therefore jobs) for the company's happiness not your customer's. Missed =s loss of income to ups. There's the real story. [/QUOTE]
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