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PROJECT DRAGON
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<blockquote data-quote="Star B" data-source="post: 4929470" data-attributes="member: 61246"><p>I give the dispatchers more respect than I give managers because the dispatchers are there for the long haul, while the managers run away six hours into their shift, sometimes even sooner.</p><p></p><p>Thankfully the dispatchers I have have my back because they know that if I'm pushing back there's a reason for it. That's one of the benefits of having them out of your own station. </p><p></p><p>One of our old dispatchers read one of our customers the riot act about how they're the ones that aren't in compliance with the agreement and when I show up at ready time if it's not ready... I'll be there tomorrow, and while we do care about their shipment, they were the ones that told us when they would have the package packed and ready for us to pick up, not for them to decide to package it and wait an additional 15 minutes for them to do it. </p><p></p><p></p><p>And then when the eventual complaint came down the pipeline, we both told management the story and they basically told the customer that we were both right and it's their responsibility for the package to be ready to go at that time.</p></blockquote><p></p>
[QUOTE="Star B, post: 4929470, member: 61246"] I give the dispatchers more respect than I give managers because the dispatchers are there for the long haul, while the managers run away six hours into their shift, sometimes even sooner. Thankfully the dispatchers I have have my back because they know that if I'm pushing back there's a reason for it. That's one of the benefits of having them out of your own station. One of our old dispatchers read one of our customers the riot act about how they're the ones that aren't in compliance with the agreement and when I show up at ready time if it's not ready... I'll be there tomorrow, and while we do care about their shipment, they were the ones that told us when they would have the package packed and ready for us to pick up, not for them to decide to package it and wait an additional 15 minutes for them to do it. And then when the eventual complaint came down the pipeline, we both told management the story and they basically told the customer that we were both right and it's their responsibility for the package to be ready to go at that time. [/QUOTE]
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