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PROJECT DRAGON
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<blockquote data-quote="Star B" data-source="post: 4931943" data-attributes="member: 61246"><p>If they get their own dedicated can from that location and bigger, they get a metric ton more leeway on what they can do. This customer was a daily pup that just wouldn't get it even though I tried for weeks to get them to be at least under 5 minutes of wait time.</p><p></p><p>Once they pulled the "we're a medical place you gotta wait as long as it takes" was when it flipped to "nope, no I don't, bye!"</p><p></p><p>There's another pup in the same town, 10x harder work because their stuff doesn't stack, but I'll bend over backwards for that customer because they keep us in the loop no matter what. Closed early, needs a semi, needs a pup later than expected because of additional "gotta go" volume, understands we have deadlines too... you know that type... understands that we have a job to do too and it's up to the team to make it work.</p></blockquote><p></p>
[QUOTE="Star B, post: 4931943, member: 61246"] If they get their own dedicated can from that location and bigger, they get a metric ton more leeway on what they can do. This customer was a daily pup that just wouldn't get it even though I tried for weeks to get them to be at least under 5 minutes of wait time. Once they pulled the "we're a medical place you gotta wait as long as it takes" was when it flipped to "nope, no I don't, bye!" There's another pup in the same town, 10x harder work because their stuff doesn't stack, but I'll bend over backwards for that customer because they keep us in the loop no matter what. Closed early, needs a semi, needs a pup later than expected because of additional "gotta go" volume, understands we have deadlines too... you know that type... understands that we have a job to do too and it's up to the team to make it work. [/QUOTE]
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