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Promoted!! A UPS salesman I am!!
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<blockquote data-quote="steeltoe" data-source="post: 494923" data-attributes="member: 9491"><p>I have been concerned about our company's future fora while. It is all about numbers these days. Back in the day, we had numbers to meet, but we also served our customers needs other than service. Granted, service is our number one agenda, but we no longer go the extra mile when it comes to the basics. What ever happened to "every truck, every day". Our vehicles are filthy. Our drivers use to be more involved with short conversation with the staff. We followed rules that helped our internal customers. Back in the day, every feeder had a retaining strap or bar, even if the load was 10%. Now, you open the doors and 80% of the time you are looking out for fallen packages. Customers fallen packages. What ever happend to "T L an A"? We established relationships, beyond the numbers. If you create relationships, the business will come.</p><p> </p><p>A prime example of this is in the fast food service insustry. Chick-Fil-a follows the idea that their employee's and customers are to be treated as if they matter, beyond clocking out and the sales transaction. Their facilities are spotless. Their orders are correct and delivered with a smile. When you say thank you, they do not reply "No problem". They reply "My pleasure". Their emplyee's do not were baggy pants down their butt. Guess what, you pay more for their product, and you don't mind, because you know you will be treated with 100% customer service and they go the extra mile to make sure your experience with them is like no other in the industry. </p><p> </p><p>They are closed on Sundays in order to guarantee every employee has the same day off to spend with family or go to church. No other food industry company is closed on Sunday. Think of the potential revenue lost due to this tradition. They were told they will never survive in the industry being closed on Sunday. Guess what, they have and their revenue was up 12.5% in the last year.</p><p> </p><p>It is more than just meeting numbers these days. We have to create relationships both internally and externally.</p></blockquote><p></p>
[QUOTE="steeltoe, post: 494923, member: 9491"] I have been concerned about our company's future fora while. It is all about numbers these days. Back in the day, we had numbers to meet, but we also served our customers needs other than service. Granted, service is our number one agenda, but we no longer go the extra mile when it comes to the basics. What ever happened to "every truck, every day". Our vehicles are filthy. Our drivers use to be more involved with short conversation with the staff. We followed rules that helped our internal customers. Back in the day, every feeder had a retaining strap or bar, even if the load was 10%. Now, you open the doors and 80% of the time you are looking out for fallen packages. Customers fallen packages. What ever happend to "T L an A"? We established relationships, beyond the numbers. If you create relationships, the business will come. A prime example of this is in the fast food service insustry. Chick-Fil-a follows the idea that their employee's and customers are to be treated as if they matter, beyond clocking out and the sales transaction. Their facilities are spotless. Their orders are correct and delivered with a smile. When you say thank you, they do not reply "No problem". They reply "My pleasure". Their emplyee's do not were baggy pants down their butt. Guess what, you pay more for their product, and you don't mind, because you know you will be treated with 100% customer service and they go the extra mile to make sure your experience with them is like no other in the industry. They are closed on Sundays in order to guarantee every employee has the same day off to spend with family or go to church. No other food industry company is closed on Sunday. Think of the potential revenue lost due to this tradition. They were told they will never survive in the industry being closed on Sunday. Guess what, they have and their revenue was up 12.5% in the last year. It is more than just meeting numbers these days. We have to create relationships both internally and externally. [/QUOTE]
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